Lecture 3a Doing the right thing : Effectiveness

How to analyze the business environment
Henry Mintzberg - what an effective manager does versus where does a manager devote time:

Process factors: time, activities, attention, rewards, says=>does

Outcomes: Efficiency "Doing things the right way"
Effectiveness "Doing the right thing
Manager needs to think out of the box and be both effective and efficient

- I had vague recollections of this before - I think that's why I asked myself the question after the last lecture - I know this is leading to discussion of strategy

outputs/inputs = efficiency

Management fashion: zeitgeist
- Different theories and approaches are going to be more in vogue at different times
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Recent Management Theories and emphasis:
1970s Efficiency - lean and mean, cut costs
1980s TQM - total quality management
Demming having fun in Japan revolutionizing manufacturing process
ISO 900 ISO2000
1990s Quality

- I remember countless audits my company (CA) went through in the 90s to be IS9000 compliant.. It did help us to think about and formalize our procedures . of course mostly this was in preparation for the biannual audits by external consultants after that it was almost back to the old way of doing things .. One plus side was that at least we knew how things were "supposed to be done".

3M - innovation ( Interesting company!!) open creative culture
new management introduce SIX SIGMA define measure analyze improve control
Define measure Analyze Improve Control - what was the 6th one?

Old culture prior to Jack Walsh
large R&D discoveries by serendipity
■ noun the occurrence and development of events by chance in a happy or beneficial way.

Eli Goldratt - The goal - TQM product and process - Bottlenecks - Theory of constraints -- We didn't go into much detail

1990s to NOW Take the Middle road : Controls but sometimes need to open things up


Where the good management ideas come from - Management Consulting companies "Get paid for dreaming"
But on the other side note the Boston Globe: "Beware of consulting companies"

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